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Delivery Details

FAQs

Delivery Details:

Order by 2 pm for same-day dispatch Monday - Friday.

Standard Delivery For Orders £50 & Over (FREE): 2-5 working days (Please be advised, deliveries may take longer during holiday periods, sale season and due to the ongoing COVID-19 crisis)

Standard Delivery For Orders Under £50 (£3.00): 2-5 working days (Please be advised, deliveries may take longer during holiday periods, sale season and due to the ongoing COVID-19 crisis)

Special Delivery via Royal Mail (£6.99)Delivery is on the next working day (Monday to Thursday) when ordered by 2 pm. Any orders placed after 2 pm on Thursday will be dispatched on a Friday and delivered by 4pm on the Monday. Any orders placed between Friday and Sunday will be dispatched on Monday and delivered by 4pm on Tuesday. 

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally, tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.*

Local Click & Collect:

We are pleased to offer our customers a contactless click-and-collect service. Once your order is ready for collection, a member of our team will be in touch to confirm. You will need proof of ID (driving licence, passport, ID card, utility bill or payment card etc) when collecting your order.

International Delivery Options via Royal Mail

As a retailer based in Northern Ireland (NI), our international services to EU destinations are operating as normal. As a result of The Northern Ireland protocol, Northern Ireland has in effect remained in the EU's single market for goods (England, Scotland and Wales have left the EU's single market for goods). This allows goods to flow to and from NI to the ROI and the rest of the EU as they did while the UK was a member of the EU, without customs checks, tariffs or new paperwork.



Location
Estimated Delivery Times
Cost
Republic of Ireland
3-5 working days
£10
Rest of Europe
5-7 working days
£15
USA & Canada
5-7 working days
£20
Russia
5-7 working days
£20
Africa
5-7 working days
£20
Asia
5-7 working days
£20
Australia & New Zealand
5-7 working days
£20

For international orders, please be aware that the customs authorities in your country may charge you Import Duty and/or other additional related charges including VAT. As the buyer and the importer, you are responsible for paying any such costs. These costs are outside our control, and vary from country to country. Please contact your customs office if you require further information.

All Kular Fashion orders are dispatched via Royal Mail Signed and allocated a reference number. Should you require this reference number, please contact us at info@kularfashion.com and we will be happy to pass this information to you. We understand that you might not be at home to sign for your parcel; therefore a calling card will be left which will include details of how to re arrange delivery. 

In the event of any orders being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

We may require additional security checks on some orders. This may require us speaking to you in person and asking you security questions. We may ask for proof of your address before dispatching the order.

NB: There is a 20% VAT charge for all postal costs.

Should you require any further delivery information, please contact us at info@kularfashion.com

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