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Returns Policy

PLEASE NOTE THAT THIS RETURNS POLICY APPLIES TO WEBSITE ORDERS ONLY. THE RETURNS POLICY AT OUR PHYSICAL STORES IS EXCHANGE OR CREDIT NOTE ONLY

Order Cancellation

We are happy to cancel your order and provide a full refund for your purchase. Please contact us immediately at info@kularfashion.com or telephone 028 7126 1326 with your order number. Please note that once orders have been dispatched they cannot be cancelled.

Returns Policy

We are happy to offer an exchange or refund for any purchases returned within 14 days of date of purchase, provided that the goods adhere to our returns policy.

  • All items must be unworn, unwashed and complete with all tags, labels and packaging.The returns tag (where present) MUST be attached.
  • All items must be in a re-saleable condition.
  • No evidence of make up, fragrance or deodorant marks or smells.
  • With boxed items eg. footwear or gift sets, the box must be protectively packaged as it is considered part of the item.
  • The returns form on the back of the invoice must be completed: missing information may lead to delays or the return not being processed at all.
  • Underwear and fragrances cannot be returned for hygiene reasons.

Items that are received that fail to meet the above criteria will be returned to the customer and no exchange/refund will take place.

If you have any problems concerning your return, please contact us at info@kularfashion.com or telephone 028 7126 1326 with your order number.


Exchange

If you require an exchange, please complete the returns form and send the item back as per above. Your first exchange package will be posted free of charge: any subsequent exchanges will be charged at a flat rate of £5.00 for UK orders, £10.00 for orders within the EU and £15.00 for all other countries.

Refund

All items must be return in accordance with the returns policy above. If all terms are adhered to, we will issue a refund to the original method of payment upon receipt. Please note, refund processing times can vary, so please allow up to 7 working days for it to appear on your credit card or bank statement.

Faulty Items

All items are quality checked before dispatch, but should you find a fault, please return the item using the returns form on your invoice, or send an email to info@kularfashion.com where you will receive advice on how to proceed. Goods are classified as faulty where a manufacturing fault occurs within 6 months of purchase. Please note, refunds are only issued once the manufacturer has verified the fault. For items will embellishments such as sequins or diamantes, goods will not be deemed faulty should some there be missing pieces or they start to come off.

Receiving an incorrect item

If you have received an incorrect item, please contact info@kularfashion.com as soon as possible, where our team will give advice on rectifying the situation. Please note the returns conditions above apply with regards to item condition. Once the item is proven to be incorrect we will reimburse the postage cost for the return.

Please return all items to the following address:

Web Returns
Kular Fashion
19-21 Ferryquay Street
Derry~Londonderry
Northern Ireland
United Kingdom
BT48 6JB


Please Note:

It is the customer's responsibility to cover all return postage and packaging charges, save for when an item has been dispatched incorrectly. Please ensure that the item(s) are securely packaged to avoid damage in transit. We recommend using a tracked and insured service as we cannot take responsibility for any items lost or damaged during transit- responsibility will lie between the sender and courier service.

In the event of any orders being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.




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