PLEASE NOTE THAT THIS RETURNS POLICY APPLIES TO WEBSITE ORDERS ONLY. THE RETURNS POLICY AT OUR PHYSICAL STORES IS EXCHANGE OR CREDIT NOTE ONLY.
If a customer would like to return their purchase to our store, please leave it with one of our shop assistants for processing. Online orders can not be refunded or exchanged in-store, and must be processed by our online team.
We are happy to cancel your order and provide a full refund for your purchase. Please contact us immediately at email@example.com or telephone 028 7126 1326 with your order number. Please note that once orders have been dispatched they cannot be cancelled.
All website orders must be returned to the returns address below with a complete returns form: missing information may lead to delays or the return not being processed at all.
We are happy to offer an exchange or refund for any purchases returned within 28 days of date of purchase, provided that the goods adhere to our returns policy.
When items meet the criteria above, we aim to process a refund to the customer within 1 working day of receiving the return. You will receive confirmation when a refund has been processed. Please allow several working days for the money to appear in your account - this is dependant upon your bank or building society.
Items that are received that fail to meet the above criteria will be returned to the customer and no exchange/refund will take place.
If you have any problems concerning your return, please contact us at firstname.lastname@example.org or telephone 028 7126 1326 with your order number.
If you require an exchange, please complete the returns form and send the item back as per above. Please note, It is the customer's responsibility to cover all return postage and packaging charges, save for when an item has been dispatched incorrectly. To repost an item, the charge is £3.99 for UK orders, £10.00 for orders within the EU and £15.00 for all other countries. An exchange can ONLY be given for the same item in a different size, unless the original item is faulty. In this case, we will exchange for the same size.
All items must be return in accordance with the returns policy above. If all terms are adhered to, we will issue a refund for the product(s) to the original method of payment upon receipt (original postage charges excluded). Please note, refund processing times can vary, so please allow up to 7 working days for it to appear on your credit card or bank statement.
All items are quality checked before dispatch, but should you find a fault, please send an email to email@example.com where you will receive advice on how to proceed. Goods are classified as faulty where a manufacturing fault occurs within 6 months of purchase. Please note, refunds are only issued once the manufacturer has verified the fault. For items will embellishments such as sequins or diamantes, goods will not be deemed faulty should some there be missing pieces or they start to come off.
Receiving an incorrect item
If you have received an incorrect item, please contact firstname.lastname@example.org as soon as possible, where our team will give advice on rectifying the situation. Please note the returns conditions above apply with regards to item condition. Once the item is proven to be incorrect, we will reimburse the UK Standard Delivery postage cost for the return.
Please return all items to the following address:
19-21 Ferryquay Street
It is the customer's responsibility to cover all return postage and packaging charges, save for when an item has been dispatched incorrectly (in this case, we cover the cost of UK Standard Delivery). Please ensure that the item(s) are securely packaged to avoid damage in transit. We recommend using a tracked and insured service as we cannot take responsibility for any items lost or damaged during transit- responsibility will lie between the sender and courier service.
In the event of any orders being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.