All website orders must be returned to the returns address below with a complete returns form - missing information may lead to delays or the return not being processed at all.
Please return all items to the following address:
Web Returns
Kular Fashion
19-21 Ferryquay Street
Derry~Londonderry
Northern Ireland
United Kingdom
BT48 6JB
It is the customer's responsibility to cover all return postage and packaging charges, save for when an item has been dispatched incorrectly. Please ensure that the item(s) are securely packaged to avoid damage in transit. We recommend using a tracked and insured service as we cannot take responsibility for any items lost or damaged during transit- responsibility will lie between the sender and courier service.
We are happy to offer an exchange or refund for any purchases returned within 28 days of date of purchase, provided that the goods adhere to our returns policy.
Items that are received that fail to meet the above criteria will be returned to the customer and no exchange/refund will take place.
If you have any problems concerning your return, please contact us at info@kularfashion.com please contact us via email at info@kularfashion.com or telephone at 028 7126 1326 with your order number.
It can take up to 7 working days (excluding weekends and bank holidays) from the day after the date of your return, for your parcel to be delivered back to our headquarters and processed.
If your returns haven't reached us after the returns time frame, please contact us via email at info@kularfashion.com or by telephone on 028 7126 1326, where you will receive advice on how to proceed so that we can resolve this issue straight away.
You can return your item for an exchange within 28 days, as long as the new item has the same product code as the original product you ordered. An exchange can ONLY be given for the same item in a different size unless the original item is faulty. If you want to exchange for a different colour, the price of both colours must be the same as the price at which you bought the original product.
If the item is out of stock in the size or colour you have opted for, then a refund will be processed instead. If you want a different item, the item you want is sold under a different product code, then you'll need to return the unwanted item for a refund and place a new order.
If you require an exchange, please
If you haven’t heard from us after 7 working days, please contact us by email at info@kularfashion.com or by telephone on 028 7126 1326, where you will receive advice on how to proceed so that we can resolve this issue straight away.
If your card is lost, stolen or cancelled, we can still refund to that card as long as the card account is still open.
If you've not received your refund 10 working days after it was completed by us, please contact us via email at info@kularfashion.com or by telephone on 028 7126 1326, where you will receive advice on how to proceed so that we can resolve this issue straight away.
It is the customer's responsibility to cover all return postage and packaging charges, save for when an item has been dispatched incorrectly. Please ensure that the item(s) are securely packaged to avoid damage in transit. We recommend using a tracked and insured service as we cannot take responsibility for any items lost or damaged during transit- responsibility will lie between the sender and courier service.
In the event of any orders being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within 7 working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.