Free Delivery On All UK Orders
10% Off Non-Sale Items
Worldwide Shipping Available

DO I HAVE TO CREATE A KULAR ACCOUNT TO SHOP WITH YOU?

Yes, but don’t worry its simple and this way you can receive our First Time Customers 10% Discount!

Creating an account with us is quick and easy, and will allow you to save and access your details when you return to the site. You can add multiple delivery addresses, track your order and much more. You can create an account now or after you are finished shopping.

To create an account:

  • Follow this link https://www.kularfashion.com/register OR click the “Account” icon at the top right corner of our page. 
  • Add Name, Email and Address details.
  • Read and Accept our T&C’s.
  • Click “Register” 

Plainly put we require details that allow us to deliver our products and services securely to you but also so that you, our online customer, have the opportunity to register for our newsletter and avail of exclusively curated deals and content. Follow this link to find out more about the information we collect and how we use it.

HOW CAN I PAY FOR MY ORDER?

At Kular Fashion we accept most recognized Credit or Debit Card providers as well as PayPal for your online order. Below is a list of our most commonly used payment types.

  • PayPal
  • VISA Debit
  • MasterCard
  • Delta
  • VISA Electron
  • American Express

Once you have created a Kular account and added your items to your basket, click “Check Out” and “Proceed to Payment”. Here you will add your Payment details before confirming your order.

ARE MY DETAILS SAFE WITH KULAR FASHION WHEN ORDERING ONLINE?

We take security very seriously at Kular Fashion, so you can rest assured that your details are safe with us.

Payments made through this website are handled using secure socket layer (SSL) technology that allows sensitive data to be encrypted so that any information exchanged cannot be read in the event of interception. This technology covers authenticity, encryption, and data integrity issues.

Your payment information will not be retained by us and will not be disclosed to anyone under any circumstances. Follow this link to find out more about our Privacy Policy.

In the unlikely event that fraudulent activity occurs with your details, report the incident immediately to your credit card provider.

CAN YOU TELL ME ABOUT YOUR ONLINE SECURITY POLICY?

We take security very seriously at Kular Fashion, so in order to protect our valued customers, all credit and debit card details are subject to validation checks and authorization from both us and the card issuer in order to prevent fraudulent activity. You can rest assured that your details are safe with us.

We have put in place various security measures but you are advised to treat the internet as an insecure medium in all your communications with us. However, payments made through this website are handled using secure socket layer (SSL) technology or other technology which is at least (if not more) secure than that. 

Your payment information will not be retained by us and will not be disclosed to anyone under any circumstances. Follow this link to find out more about our Privacy Policy.

WHEN WILL MY ACCOUNT BE CHARGED FOR MY KULAR ORDER?

  • If your card is authorised, your account will be charged immediately and a confirmation email will be sent to you that your order has been successful.
  • If your card is not authorised, payment will not be taken however, if your card issuer reserves money, it may appear as though the payment has been taken. You will receive an email to let you know that your card issuer has not authorised payment.

WHAT CAN I DO IF THE PAYMENT FOR MY ORDER IS DECLINED?

  • Place your order again

 To help ensure your order is not declined when placing a new order we suggest checking the following:

  • Check the card details provided to your Kular account are correct.
  • Check the security code is entered correctly (the three digit number on the back of your card.).
  • Check with your card provider if they have declined payment as we will not receive this info.
  • If you've checked all of the above, try paying with another card.
  • If you are still having problems please contact us via Social Media Private Messaging or at info@kularfashion.com, - including any error messages you receive. Here you will receive advice on how to proceed so that we can resolve this issue straightaway.

HOW DO I USE PAYPAL TO PAY FOR MY ORDER?

  • First you need to create your free account over at the PayPal website.
  • Then you can log in to you Kular account and proceed to checkout.
  • Here you can select PayPal as a payment method
  • For this payment method to be authorised, you will be required to provide password details for this account.

CAN YOU HELP ME WITH MY PROMO CODE?

If you are finding that your code is not working please check the following issues:

  • Discount codes do not apply to Sale items
  • You can only use one code per order.
  • First Time Order 10% Discount is automatically applied at checkout once you have created an account with us.
  • Check that the email address being used for the transaction is the same one the code was sent to.
  • Discount Codes must be entered exactly as presented to you without additional or missing data. Copying and pasting the code into the box can help you avoid any issues here!

       Customers should note that Discount Codes cannot be deducted after checkout.

To make the Discount Code text box appear

  • Click on the “Got a Discount Code?”, as shown below.

  • Click “Apply” and your code will deduct the stated discount.

 

If you are still having problems please contact us via Social Media Private Messaging or at info@kularfashion.com, - including any error messages you receive. Here you will receive advice on how to proceed so that we can resolve this issue straight away.

CAN I GET A REFUND IF THE PRICE HAS CHANGED SINCE I ORDERED IT?

We will not issue a refund in this case as our price points change in response to trends, stock levels and demand.

WHAT SHOULD I DO IF I’VE BEEN OVERCHARGED FOR MY ORDER?

We apologize for any incorrect or unexpected charges applied to your order. Common reasons for an unexpected checkout balance are:

  • Discount codes do not apply to Sale items
  • You can only use one code per order.

If you still believe you’ve been overcharged for your order, please Contact us via Social Media Private Messaging or at info@kularfashion.com, where you will receive advice on how to proceed so that we can resolve this issue straight away.


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