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 O R D E R   I S S U E S

WHY HAVE I RECEIVED AN EMAIL SAYING THE ITEM I'VE ORDERED IS OUT OF STOCK?

We apologize if you have received an email saying an item from your order is out of stock. This simply means that a systemic error has occurred so that the item appeared to be in stock when you placed your order and we have since realized that it has sold out and is no longer available.

Our team at Kular Fashion are dedicated to helping you find a similar item and on occasion will restock items and can, therefore, let you know when the next re-stock date will be. 

To opt to be notified via an Automated Email when out of stock items become available to buy all you need is a valid email address! Our "Back In Stock Notification" is available where an item's stock level has reached Zero. Simply click the "Email Me When Back In Stock" button and enter a valid email address, as shown below.

HOW CAN I CANCEL MY ORDER?

We are happy to cancel your order and provide a full refund for your purchase. Contact us via Social Media Private Messaging or at info@kularfashion.com with, 

  • The order reference number

Please note that once orders have been dispatched they cannot be canceled.

CAN I AMEND MY ORDER AFTER I’VE PLACED IT?

We try to process orders as quickly as possible and therefore may be unable to make any amendments to your order should it have already been processed, however, please contact us via Social Media Private Messaging or at info@kularfashion.com and we will try our best to amend your order.

WHAT DO I DO IF I RECEIVE A FAULTY ITEM IN MY ORDER?

We apologize for any faults with our items. As soon as you discover a fault, please contact our Customer Service team where you will receive advice on how to proceed so that we can resolve this issue straight away.

Contact us via Social Media Private Messaging or at info@kularfashion.comwith

  • An image of the fault
  • The order reference number
  • The faulty item's name and number
  • A description of the fault

Goods are classified as faulty where a manufacturing fault occurs within 6 months of purchase. Please note, refunds are only issued once the manufacturer has verified the fault. 

I'M MISSING AN ITEM FROM MY ORDER, WHAT DO I DO?

We apologize for any item discrepancies within your order.

  • We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
  •  If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.

As soon as you discover a missing item, please contact our Customer Service team where you will receive advice on how to proceed so that we can resolve this issue straight away. Contact us via Social Media Private Messaging or at info@kularfashion.comwith

  • An image of your order invoice received
  • The order reference number
  • The missing item's name and number

I HAVE AN INCORRECT ITEM IN MY ORDER, WHAT DO I DO?

We apologize for any item discrepancies within your order. As soon as you discover an incorrect item within your order, please Contact us via Social Media Private Messaging or at info@kularfashion.comwhere you will receive advice on how to proceed so that we can resolve this issue straightaway.

I HAVE CANCELLED MY ORDER – WHEN CAN I EXPECT MY MONEY TO BE AVAILABLE?

All items must be returned in accordance with the returns policy. If all terms are adhered to, we will issue a refund to the original method of payment upon receipt. Please note, refund processing times can vary, so please allow up to 7 working days for it to appear on your credit card or bank statement.

 

 

 

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