FREQUENTLY ASKED QUESTIONS

We're here to help...

I've forgotten my password

Don't worry if you've forgotten your password, it's really easy to get back into your account.

  • Click the 'Account' icon in the top right-hand corner of the website. 
  • Click the 'Forgot Password' link
  • Enter your email address and complete the Random Character Human Verification Test. 

We'll then email you a link directly to your registered email address to reset your password.

My First Time Order Discount is not working

If you are finding that your First Time Order Discount is not working please check the following issues:

  • Use the code FIRST10 at checkout 
  • Discount does not apply to Sale items

If you are still having problems, please contact us via email at info@kularfashion.com or telephone on 02871261326. Here you will receive advice on how to proceed so that we can resolve this issue straight away.

Why have I received an email stating that the item I have ordered is out of stock?

We apologise if you have received an email saying an item from your order is out of stock. This simply means that a systemic error has occurred so that the item appeared to be in stock when you placed your order and we have since realised that it has sold out and is no longer available.

Our team at Kular Fashion are dedicated to helping you find a similar item and on occasion will restock items and can, therefore, let you know when the next re-stock date will be. 

To opt to be notified via an Automated Email when out of stock items become available to buy all you need is a valid email address! Our "Back In Stock Notification" is available where an item's stock level has reached Zero. Simply click the "Email Me When Back In Stock" button and enter a valid email address, as shown below.

Are my details safe with Kular Fashion when ordering online?

We take security very seriously at Kular Fashion, so you can be rest assured that your details are safe with us.

Payments made through this website are handled using secure socket layer (SSL) technology that allows sensitive data to be encrypted so that any information exchanged cannot be read in the event of interception. This technology covers authenticity, encryption, and data integrity issues.

Your payment information will not be retained by us and will not be disclosed to anyone under any circumstances. Follow this link to find out more about our Privacy Policy.

In the unlikely event that fraudulent activity occurs with your details, report the incident immediately to your credit card provider.

 

 

ORDER   ISSUES

 

DELIVERY

RETURNS  &  REFUNDS

 

PAYMENT & SECURITY

 

PRODUCT, SIZING  &  STOCK

 

TECHNICAL  ISSUES

 

Can you let me know when an item is back in stock?

Yes! Our "Back In Stock Notification" allows you to opt to be notified via an Automated Email when out of stock items become available to buy. All you need is a valid email address!

This feature is available where an item's stock level has reached Zero. Simply click the "Email Me When Back In Stock" button and enter a valid email address, as shown below.

What is 'WISHLIST'?

Our 'Add to Wishlist' feature is perfect for browsing or ‘virtual window shopping’ if you aren’t ready to commit to a purchase. It enables you to add products to a virtual 'wishlist' until you are ready to purchase them. Registered shoppers can also save wishlists for future site visits. Once items have been added to your wishlist, you can opt to purchase them or email your wishlist to your friends, family, or colleagues. This means you can keep an eye on the price and stock level of items you are considering for longer!

  • The 'Heart Icon' on each product represents our 'Add to Wishlist', so just click this to add an item to your wishlist.
  • You can then click the Heart Icon at the top left-hand corner to view your wishlist items at any time.

Please take note that this feature does not reserve items and items will not remain permanently in the wishlist.

How can I sign up to receive the Kular Fashion Newsletter?

When signing up to Kular Fashion you will be asked if you wish to join our newsletter as shown below

If you don't confirm when registering your account, then the only emails you will receive will be order and return confirmation emails, any responses from our Customer Care team and any emails we feel contain important information that you should hear about.

You can sign up for our online newsletter at any time - all you need is a valid email address! You can find the 'Join Our Online Newsletter' section at the bottom right-hand corner of any page of our website as shown below

If you are noticing problems receiving our newsletter you can contact us via email at info@kularfashion.com or by telephone on 028 71261326 and we will try our best to help.

Can I order for in-store collection?

Yes, your order will be held at our Ferryquay Street store for 14 calendar days, after which we will cancel your order and refund you via your chosen payment method. You will need to take a print out of your order confirmation email as proof of purchase and proof of ID (driving license, passport, ID card, utility bill or payment card etc).

  All email queries will be answered within 24 hours Monday - Friday.

Our online team are available for calls between 9:00 & 17:00 Monday-Friday.

Top