DELIVERY

HOW DOES YOUR UK NEXT DAY DELIVERY SERVICE WORK?

Delivery is on the next working day (Monday-Thursday) if ordered before 2 pm. Any orders placed after 2 pm on a Thursday will be dispatched on a Friday and delivered on the Monday. Any orders placed between Friday and Sunday will be dispatched on the Monday and delivered on the Tuesday. 

HOW DOES YOUR UK STANDARD DELIVERY SERVICE WORK?

Order before 2 pm for dispatch on the same day.  Standard Delivery is within 2-5 working days* from the moment you submit your order. Delivery is Monday to Friday (excluding Public Holidays).

*Any orders placed after 2 pm on Friday, or on a Saturday and Sunday, will be dispatched on a Monday. 

CAN I HAVE ITEMS SENT TO SOMEONE AS A GIFT?

Although we don’t offer a gift wrapping service, if you want to send something to someone as a gift then you can use their address as the delivery address for your order. The item will arrive just like a normal order, so you may wish to give the recipient a heads up. In the unlikely event that there’s a problem with the order, we won’t be able to discuss any details with the recipient of the parcel. We can only discuss order and account information through the contact details provided with the registered account holder.

CAN I ORDER FOR IN-STORE COLLECTION?

Yes, your order will be held at our Ferryquay Street store for 14 calendar days, after which we will cancel your order and refund you via your chosen payment method. You will need to take a print out of your order confirmation email as proof of purchase and proof of ID (driving license, passport, ID card, utility bill or payment card etc).

MY ORDER HASN'T BEEN DELIVERED YET, WHAT SHOULD I DO?

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. We understand that you might not be at home to sign for your parcel; therefore a calling card will be left which will include details of how to rearrange delivery.

  • Check with neighbours to see if a calling card has been left.

If your estimated delivery date has passed and you haven’t received your order, please contact us via email at info@kularfashion.comwhere you will be able to get the latest updates on your orders tracking information. Your tracking link will be able to provide up to date information on the status of your order.

CAN I CHECK THE STATUS OF MY ORDER?

You will receive several emails from us to keep you updated with your order. Once your order has been processed, you will receive an email to confirm this. An additional email will be sent once your order has been dispatched from our store. All Kular Fashion orders are dispatched via Royal Mail Signed and allocated a reference number. Should you require this reference number, please contact us at info@kularfashion.com and we will be happy to pass this information with you.

MY ORDER STATUS IS STILL ‘ORDER PROCESSING’, WHEN WILL IT BE SHIPPED?

During particularly busy times, this status may show on your order for longer than normal but just means that your order is still being worked on. If your order hasn't arrived by the delivery date in your confirmation email, please Contact us via Social Media Private Messaging or at info@kularfashion.comwhere you will receive advice on how to proceed so that we can resolve this issue straight away. 

CAN I HAVE MY PARCEL REDIRECTED TO A DIFFERENT ADDRESS?

For security reasons, we are not able to change the address your order is being sent to and all delivery responsibility is out of our hands once the item has left our headquarters. Should there be no-one available to receive your item at the address given, Royal Mail may leave a card advising how to arrange a redelivery or collection at your local sorting office.

WHAT HAPPENS IF I'M NOT IN WHEN MY ORDER ARRIVES?

Someone needs to be available to receive and sign for the order on its arrival. However, if this is not possible, Royal Mail may attempt to redeliver or leave a card advising how to arrange a redelivery. Should you require further assistance with this, please contact us via email on info@kularfashion.com

CAN I HAVE MY ORDER DELIVERED TO MY WORK ADDRESS?

As long as you are confident that someone will be available to accept the delivery, you can have your order addressed to any permanent residential address or your place of employment.

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