COVID-19

IN-STORE INFORMATION:

In line with Government and Public Health guidelines, our store is closed until further notice. During this time, you can still shop with us online.

ONLINE INFORMATION:

Safety
Due to the closure of our store and ongoing COVID-19 restrictions, we have made changes to our delivery service for our online store. Measures have been put in place to protect our dispatch team during the COVID-19 crisis, including social distancing, a reduction in shift numbers and an increase in our high standard of hygiene.  

Dispatch Days

As a result of the safety measures we have put in place, we have reduced our dispatch days to Monday, Wednesday and Friday only (order by 1pm for same-day dispatch on this days).

Royal Mail

We are working with Royal Mail to ensure the safe delivery of all parcels and, as a result, there may be some delays with Royal Mail services. Whilst Royal Mail aim to deliver your parcel within the recommended time frame, disruptions to normal service will occur, and this has been exacerbated by further restrictions announced in December. Special Delivery by 1pm cannot be guaranteed at this time. However, Royal Mail will prioritise these parcels and aim to deliver them by the end of the expected delivery day. For more information on the changes to Royal Mail services, click here.

Kindly note, the estimated delivery date is a guide as to when you can expect your parcel.

Christmas Returns

We are accepting returns of unwanted online purchases from November and December until 18th January. Please view our Returns Policy here.

Click & Collect

Adhering to government guidance, our Click & Collect option is unavailable during the lockdown closure. 

Customer Care

As a result of Coronavirus-related measures, our customer service team will be operating with a reduced capacity. Therefore, we may take a little longer than normal to get back to you - we aim to respond within 48 hours of receiving your email. Emails are not responded to at weekends.

The quickest way to get in touch with us is via email at info@kularfashion.com. Our phonelines are currently unavailable at this time.

We appreciate your understanding and support at this time. 

Take care and stay safe,

The Kular Fashion Team

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