In line with Government and Public Health guidelines, we are delighted to announce that we have reopened our store. You can shop with us in-store:
Monday- Friday 11:00 - 17:00 Saturday 10:00 - 18:00 Sunday 13:00 -18:00
The health and safety of our team and customers continues to be our top priority, and we have introduced enhanced measures to keep everyone safe. Deep cleansing of key areas and touchpoints will be in place, with hand sanitizing stations available for customers to use at their discretion. A perspex screen has been fitted at our till area, where we encourage the use of card or contactless where possible. Furthermore, signage is visible to reinforce and support the social distancing of our customers, with a limited number of visitors allowed into the store at any one time. We also encourage our customers to wear masks in-store, following government advice.
Due to the reopening of our store, we have also made changes to our delivery service for our online store. Measures have been put in place to protect our dispatch team during the COVID-19 crisis, including social-distancing, a reduction in shift numbers and an increase in our high standard of hygiene. Any orders placed from kularfashion.com by 2pm will be dispatched the same working day. Any orders placed after 2pm will be dispatched the following working day. Any orders placed after 2pm on a Friday will be dispatched the following Monday.
We are also working closely with Royal Mail to ensure the safe delivery of all parcels and, as a result, there may be some delays with Royal Mail services. Whilst Royal Mail aim to deliver your parcel within the recommended time frame, disruptions to normal service will occur. Special Delivery by 1pm cannot be guaranteed at this time. However, Royal Mail will prioritise these parcels and aim to deliver them by the end of the expected delivery day. For more information on the changes to Royal Mail services, click here.
Kindly note, the estimated delivery date is a guide as to when you can expect your parcel.
The option to collect parcels in-store is now available. Once your order is ready, you will receive an email to collect your parcel from our Ferryquay Street store. Your order will be held at our store for 14 calendar days, after which we will cancel your order and refund you via your chosen payment method. You will need to take a print out of your order confirmation email as proof of purchase and proof of ID (driving licence, passport, ID card, utility bill or payment card etc).
Should you require any further information regarding the dispatch and delivery of parcels, please contact us at firstname.lastname@example.org. All emails will be responded to between the hours of 10:00 & 17:00, Monday - Friday. Please allow 24 hours for us to get back to you.
We appreciate your understanding and support at this time.
Take care and stay safe,
The Kular Fashion Team